I drive a 2002 Audi wagon (an A4 Avant, 1.8t with a 5-speed stick, for those who care about such details). After 5 years it's approaching 100,000 miles, and I thought it was time to get some things done.
I bought it at Langan West, a Porsche/Audi/VW dealership on Route 5 on the way to Schenectady. For most of the life of the car I took it to the dealership. I wasn't completely satisfied, but most of the time things seemed to be okay.
I heard about Broadway Auto Clinic a couple years ago. The owner, Rick, is known and respected within the small community of Audi fans in the area. One time my car stopped working and the dealership said they wouldn't be able to fit me in for 2 weeks. So I took it to Broadway Auto Clinic then and they did a great job. The price was fair and the problem was solved.
I hadn't yet broken my addiction to the dealership, and I also got a lot of routine stuff done at a Monro Muffler across from my old office -- that way I could leave the car in the morning and it was very easy. I was very happy with Monro, by the way, but the heavier duty stuff was beyond them and they were open about that.
So recently I got new wheels and tires for my car. When I got them put on, the local mechanic I went to said that I needed an alignment, and that he didn't have the right equipment. He recommended Broadway Auto Clinic so I made the call.
I had been thinking about replacing and upgrading the shocks and also installing a chip that gets more boost out of the turbocharger. Rick knew about all of these things and gave me solid advice about what to do. The cost of parts was reasonable (I had priced some of them myself before talking to him), and in the end my car came out better than it was. Better, stronger, faster. Must be some bionics. :-)
They also did the work in a timely manner. And one thing I noticed while I was there was the number of people who came in, dropped off their cars and appeared to be perfectly happy and trusting of what would happen. This was very hard for me, having seen too many Seinfeld episodes about car mechanics and having been burned once or twice over the years myself.
In the end I did leave my car in their hands and did not get burned. With the caveat that I'm not an expert in judging car repair shops, I am happy to recommend Broadway Auto Clinic, especially for Audi and VW owners, and really for most cars. Their website is at: Broadway Auto Clinic.
Oh, one other caveat. Their e-mail didn't work right for me and I had some other, minor communication difficulties when I was first getting ready to set things up with them. That had increased my anxiety. Once the ball was rolling, however, communication improved and I'm completely satisfied.